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Frequently Asked Questions
Some commonly asked questions we get about our services in Sydney.
If you need more info, we’re just a call away.
Q.
Do you provide emergency plumbing and roofing services?
Yes! We offer 24/7 services. Just give us a call and we will be there.
Q.
Can you find and repair leaks?
Yes, some have called us the leak specialists
Q.
Are you licenced to fit gas appliances?
Yes. Our team is licensed to carry out gas fitting safely and in compliance with regulations.
Q.
What counts as a plumbing emergency?
Burst pipes, major leaks, blocked sewer drains, no hot water, gas leaks, and overflowing toilets are all emergencies. If you smell gas, turn off the supply at the meter, ventilate the area, and call immediately.
Q.
Why is my water bill suddenly higher?
A hidden leak is the most common cause. Try turning off all taps and checking your water meter — if it's still ticking over, you likely have a leak. Dripping taps and running toilets are also frequent culprits.
Q.
How often should my hot water system be serviced?
Every 5 years for a full service, though checking the pressure relief valve every 6–12 months is recommended. Most systems last 8–12 years; if yours is older and playing up, replacement may be more economical than repair.
Q.
What are the signs of a roof leak?
Water stains on ceilings, mould or musty smells, peeling paint, damp insulation, and daylight visible through the roof cavity. After Sydney's heavy storms, it's worth checking your ceiling and gutters for early warning signs.
Q.
How long does a roof last in Sydney's climate?
Terracotta tiles can last 50+ years, concrete tiles around 40–50 years, and Colorbond steel roofs typically 30–45 years. Coastal properties may see shorter lifespans due to salt exposure, which is worth considering in beachside suburbs.